Return Policy
Effective Date: 01/08/2025
At ATM Enterprise LLC, we value your satisfaction and strive to ensure you are happy with your purchase. If you are not satisfied with your merchandise, we offer a 14-day return policy for eligible items. This does not apply to custom design products as these cannot be restocked and resold.
Please review the details of our refund policy below.
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1. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be in its original packaging with all tags and labels attached.
- Returns must be initiated within 14 days from the date of delivery.
- Custom or personalized items are final sale and are not eligible for return.
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2. Non-Returnable Items
The following items are non-returnable:
- Custom or personalized merchandise.
- Items marked as final sale at the time of purchase.
- Damaged items caused by misuse or mishandling by the customer.
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3. Return Process
To initiate a return:
1. Contact us at support@atmenterprisellc.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will review your request and provide you with return instructions, including the return address.
3. Ship the item(s) back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective item).
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4. Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
a. Approved Refunds
- Refunds will be processed to the original payment method used at checkout.
- Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
b. Rejected Returns
- If your return does not meet the eligibility criteria, we will notify you, and the item(s) will be returned to you at your expense.
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5. Damaged or Defective Items
If you receive an item that is damaged or defective:
- Contact us within 14 days of delivery at support@atmenterprisellc.com with your order number and photos of the damaged or defective item.
- We will either replace the item or issue a full refund, including shipping costs.
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6. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
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7. Contact Us
If you have any questions about this Refund Policy or need assistance with a return, please contact us at:
ATM Enterprise
support@atmenterprisellc.com
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Thank you for choosing ATM Enterprise. We’re committed to providing quality merchandise and excellent service!